SHOPPING
How do I pay for my order?
From the main index
page, click on the design you would like - this
then takes you to the ordering page. Simply select
the t-shirt or babygro size and then click on
the pram to put it into the basket ready for payment.
How is my payment protected?
The security of your information,
transactions, and money is the top priority at
PayPal.
PayPal automatically encrypts
your confidential information in transit from
your computer to theirs using the Secure Sockets
Layer protocol (SSL) with an encryption key length
of 128-bits (the highest level commercially available).
Once your information reaches
them, it resides on a server that is heavily guarded
both physically and electronically. Our servers
sit behind an electronic firewall and are not
directly connected to the Internet, so your private
information is available only to authorised computers.
For more information, log on
to www.paypal.co.uk.
What is my shopping pram?
Your shopping pram is where
you keep the babywear or accessories you wish
to purchase. On other sites this is often known
as a shopping basket.
How
do I add an item to the shopping pram?
When you have selected your
item, size and quantity, simply click on the small
pram icon. The shopping pram is where you keep
all your selections until you are ready to purchase.
You will not buy any items until you proceed all
the way to the checkout process. You can have
a look at the contents of your shopping pram by
clicking the 'view shopping pram' button.
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How
do I proceed to check-out? Check
that you've placed the correct items in your shopping
pram then click on the 'proceed to check-out'
button. You will then reach the page for payment
where you need to fill in your personal details
and pay by credit card or Paypal.
How long will delivery take?
Providing your item is in stock,
expect delivery within 2-3 working days if you
pay by credit, debit card or Paypal. If you choose
to pay by cheque we will need approximately 7
working days for the cheque to clear before we
will despatch your goods.
How do I pay by cheque?
Click on the design, size
and quantity required and proceed to check-out.
Print out that page and post to us along with
your cheque for payment.
What is your return policy?
You have a 14 day 'cooling
off period' in which to return any items should
you not be satisfied. All items should be returned
unused with labels intact. Please use the Royal
Mail 'Signed for' service to absolutely guarantee
delivery of items - unfortunately if you deliver
by first class only, we cannnot be held responsible
for goods lost in the post. Please email us or
telephone us before returning your goods.
How should the garments be
washed?
We recommend your wash our
garments on a 40 degree cycle or cooler and iron
on the reverse side. Please do not tumble dry.
DELIVERY
What are your delivery options?
All
orders are sent by the 1st class Royal Mail recorded
delivery to absolutely guarantee delivery.
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When
will I receive my goods? Within
2 - 3 working days by recorded delivery (this
means you'll need to sign for the goods).
How much do you charge for
delivery? For the Royal
Mail recorded delivery service we charge £2.50
for delivery no matter how many items you order.
We do offer overseas delivery but delivery charges
vary. Please therefore contact us in order that
we may provide you with a quote for delivery.
What happens if I'm not in
when the order is delivered?
A recorded delivery means the
postman will need your signature. If you are not
in then the postman should leave you a card and
your parcel will be held at a depot until a later
date. If you do not collect your parcel within
a certain time, it will be delivered back to Nappypackers
and we will contact you to rearrange delivery.
SECURITY & PRIVACY
What is your security policy?
Rest
assured that your details will be held by us and
never disclosed to a third party. All payments
made on the website will be transmitted in a secure
manner as per Paypal's own security policy.
Please also check out our Terms
& Conditions. |